Shipping and delivery in the Netherlands
For products where the product page states that they are shipped for free, the following does NOT apply.
Shipments that are not heavier than 10 Kg are sent with Post.NL. The shipping costs for this are € 6.95.
Shipments heavier than 10 kg but not heavier than 31 kg are also sent with Post.NL. The shipping costs for this are € 13.25
Shipments heavier than 31 kg but not heavier than 60 kg and / or larger than 58 x 78 x 178 cm are delivered by courier. The delivery costs for this are € 49.95 (with the exception of the Wadden Islands. Please send us an email for this and we will state the delivery costs).
Shipments heavier than 61 kg are delivered by our own delivery service or by a courier service. The delivery costs are € 75.00 (excluding the Wadden Islands. Please send us an email for this and we will state the delivery costs)
For shipments heavier than 61 kg, different (read: lower) delivery costs may apply if your place of residence is less than 50 km away from postcode 5861 BD. In that case, please contact us by email or phone.
For shipments above 61 kg, we will contact you as soon as we know on which day your order will be delivered to you. This can take 1-2 weeks. Unfortunately, we cannot provide the exact time of delivery in advance (think of unpredictable traffic conditions, etc.), but we will contact you by telephone on request as soon as we approach your destination.
Orders with a total value of € 1,500.00 or more and products where the description states that shipping is free, will be delivered FREE at home. For all shipments, these are delivered to the ground floor, or on one floor, provided that a suitable lift is available. If you live on a floor without an elevator, please contact us first to state the additional costs that the delivery may entail.
Shipping and delivery in Belgium:
For products where the product page states that they are shipped for free, the following does NOT apply.
Shipments weighing no more than 2 kg are sent with Post.NL. The shipping costs for this are € 9.00.
Shipments heavier than 2 kg but not heavier than 31 kg are sent with DPD courier service. The costs for this are € 10.95
Shipments heavier than 31 kg and / or larger than 58 x 78 x 178 cm are delivered by our own delivery service or by a courier service. The delivery costs for this are € 85.00.
For shipments above 31 kg, we will contact you as soon as we know on which day your order will be delivered to you. This can take 1-2 weeks. Unfortunately, we cannot provide the exact time of delivery in advance (think of unpredictable traffic conditions, etc.), but we will contact you by telephone on request as soon as we approach your destination.
Orders with a total value of € 2,000.00 or more and products where the description states that shipping is free, will be delivered FREE at home. For all shipments, these are delivered to the ground floor, or on one floor, provided that a suitable lift is available. If you live on a floor without an elevator, please contact us first to state the extra costs involved in the delivery.
Shipping and delivery in Germany:
For products where the product page states that they are shipped for free, the following does NOT apply.
Shipments weighing no more than 2 kg are sent with Post.NL. The shipping costs for this are € 9.00 unless otherwise stated on our website.
Shipments heavier than 2 kg but not heavier than 31 kg are sent with DHL or Postnl. The costs for this are € 10.95 unless otherwise stated on our website.
Shipments heavier than 31 kg and / or larger than 58 x 78 x 178 cm are delivered by our own delivery service. The delivery costs depend on your place of residence. A quote must be requested for this. The transport will always take place at cost price. If desired, we can provide the invoice from the delivering courier service.
For shipments over 51 kg and / or larger than 58 x 78 x 178 cm, we will contact you as soon as we know the day on which your order will be delivered to you. This can take 1-2 weeks. Unfortunately, we cannot provide the exact time of delivery in advance (think of unpredictable traffic conditions, etc.), but we will contact you by telephone on request as soon as we approach your destination.
Orders with a total value of € 2,000.00 or more will be delivered FREE of charge up to a distance of 200 km from the address of our shop.
Products in which the description states that shipping to Germany is free will be delivered FREE at home. For all shipments, these are delivered to the ground floor, or on one floor, provided that a suitable lift is available. If you live on a floor without an elevator, please contact us first to state the extra costs involved in the delivery.
Returns
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping. Only the costs for returning from your home to the webshop are for your own account. If you use your right of withdrawal, the product will be returned to DecoMeubel with all accessories and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at [email protected]. We will then refund the order amount due within 14 days after registration of your return.
Note: Only products that are unused and undamaged can be returned. If possible in the original packaging. Products that are tailor-made for you and loose boards are NOT covered by the right of withdrawal and therefore cannot be returned. These products can usually be recognised by a longer delivery time (longer than 2 weeks) and by the fact that these products have very many optional choices in terms of colour, size or other options.
You can return the products, properly and tightly packed, and sufficiently stamped to:
DecoFurniture
Smakterveldweg 19
5803 AK Venray
You must enclose a completed return form with the return shipment, which you can download here.
You must pay the shipping costs of the return shipment yourself. Within 14 days we will refund the amount of the returned products to the account number you provided. You will receive an email from us as soon as your return has been processed.
