Customer service
1 About the prices ...
1.1 Why is DecoMeubel so cheap?
Leading asked: The price is not our first, but our second priority. Our first priority is quality. Concessions because of the price we are a bad choice by definition. That's why we only use kiln dried A quality certified teak wood. Because we are not located in a city, do not have any other personnel (such as manning the afternoon we deliver the shop in the morning we do other work, etc.), and because there is no form of brokering, our price level will you certainly .
1.2 Is customized at DecoMeubel expensive than standard models?
No. As a service we have customized at no additional cost. Feel free we make scale drawings, and 3D perspective drawing of your design. You can of course still make changes on the basis of those drawings when deemed necessary, so that the furniture completely meets your needs.
1.3 Is everything in stock?
You will hear and read it in many places, "everything from stock !!" which then subsequently is not always as it turns out to be long. Although we obviously also have a stock, we do believe that there is no worse advice than stock. Because stock costs money; lots of money. Not only the stock itself, but you also think once the warehouses needed for storage. Ultimately, these costs will have to be settled somewhere. This is not in line with our philosophy. Pay for a quality product is OK, but NOT for all kinds of overhead costs such as large warehouses with ditto stocks, expensive retail locations, personnel, etc. Everything you see is delivering on our website. Common stock, but sometimes not. If you bound to time, we recommend you first contact us to see if the product where interest goes out at this time is in stock.
2 About service and warranty
2.1 Is there a delivery service?
Yes. At cost price, we deliver the furniture in your home, and these are put in place desired by you and unpacked. The packaging we are happy for you to bring back for recycling. Small pieces of furniture and decorations (unless very fragile) are sent by courier. This worried the package to your door.
2.2 What warranties are available?
Because we are members of the merchant label, the warranty terms established by this nationally known label. Briefly, you will receive a 3-year warranty on workmanship. The first year is the guarantee complete, the second year you will pay 1/3 of the cost of repairs, the third year you will pay 2/3 of the cost of repairs.
2.3 I would like myself to pick up my purchases. Is that possible?
Certainly. You can contact us at the doorstep free parking, and we will help you, of course, along with the load. In the case of furniture, there are carts, hand trucks, forklifts, etc. present. If you furniture transported on a trailer, do you not a blanket and / or tarpaulin and take a legally required spannet.
2.4 How far does your design service?
Very far. On the basis of your sketch and / or specified measurements made tekeningset a first draft. It contains except line drawings with dimensions a "rendered" 3D perspective drawing. You may as much and as often as you want to make changes to the draft plan until the 100% to your liking.
2.5 Complaints and disputes.
It is annoying if you have a complaint about the service as you experience them. Nevertheless, we kindly ask you to pass on your complaint via e-mail to the department of customer contact. This can be by email, regular mail and / or telephone. Our customer contact employees of the department will review the complaint and attempt to everyone's satisfaction to resolve the complaint.
Our data:
Deco Furniture
Venrayseweg 4
5861 BD Wanssum
Netherlands
Tel: 0478 234 235
Email: [email protected]
Whatsapp: +31623111753
After receiving your complaint, you will receive a confirmation. We will respond to your complaint within 14 days of receipt, may need more time, then we will inform them. If you do not appreciate this, you can always take contact with the Webshop Hallmark department mediation where DecoMeubel is affiliated with. Should the mediation for any reason not lead to a satisfactory solution, it is possible to submit your dispute to the Disputes Committee (SGC) where Deco furniture is a member.
